Job Description
Join MetroConnect Solutions for exciting weekend call center opportunities across Detroit, MI and Pennsylvania! We're seeking energetic professionals to deliver exceptional customer support during our high-demand weekend shifts. Immediate openings available with competitive pay, flexible scheduling, and comprehensive training. Perfect for students, parents, or anyone seeking weekend work-life balance. Enjoy a supportive team environment, advancement opportunities, and the chance to make a real impact in your community.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to address complex customer needs
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Strong communication and problem-solving skills
- Ability to work independently and in team settings
- Flexible availability for weekend shifts (Sat/Sun)
- Basic computer proficiency with MS Office applications
- Pass background check and drug screening