Job Description
Immediate Weekend Call Center Opportunities in Detroit! Earn $16.50-$19.00/hr
Join MetroConnect Solutions' award-winning team and launch your customer service career with our weekend shift openings. No experience required—comprehensive training provided! Enjoy competitive pay, flexible scheduling, and a supportive environment where your growth matters.
Why Weekend Shifts Rock with Us:
- Premium weekend differential pay
- Guaranteed 16-hour weekly schedule
- Free on-site parking and transit stipend
- Career advancement into leadership roles
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism
- Resolve customer inquiries regarding accounts and services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads for continuous improvement
- Adhere to PCI compliance protocols
- Participate in quarterly skills enhancement sessions
Qualifications
- High school diploma or equivalent (GED accepted)
- Clear verbal communication skills
- Basic computer proficiency (Windows OS, typing 30 WPM)
- Availability Saturdays/Sundays 6am-10pm
- Positive attitude and resilience under pressure
- No prior experience required—training provided
- Background check required post-offer