Job Description
Join Detroit's premier customer service team and launch your career immediately! We're seeking motivated Weekend Call Center Representatives to deliver exceptional support to our diverse client base. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth is prioritized. Perfect for students, parents, or anyone seeking weekend flexibility with full-time impact.
Why Work With Us?
- Competitive hourly wages with performance bonuses
- Free parking and convenient downtown location
- Comprehensive paid training program
- Clear advancement pathways to team lead/supervisor roles
- Modern, collaborative workspace with wellness benefits
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and service inquiries efficiently
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with Windows OS and basic software applications
- Ability to work weekends (Sat/Sun) and occasional holidays
- Strong problem-solving and conflict resolution abilities
- Reliable transportation and punctuality
- Passion for helping others and positive attitude