Job Description
Join our exclusive hiring event for weekend call center opportunities in Kansas City! We're seeking energetic professionals to deliver exceptional customer experiences while enjoying a flexible weekend schedule. This role offers competitive pay, comprehensive training, and career advancement pathways within our award-winning contact center. No experience required – we provide full paid training!
Event Details:
• Date: October 28, 2023
• Time: 10 AM - 4 PM
• Location: ConnectSphere Solutions HQ
• On-the-spot interviews available
Responsibilities
- Handle inbound/outbound customer inquiries via phone and digital channels
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Meet/exceed productivity and quality metrics (target: 85+ CSAT)
- Document interactions accurately in CRM system
- Collaborate with support teams to resolve complex escalations
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Weekend availability (Sat/Sun shifts, 8am-8pm)
- Basic computer proficiency (typing 30+ WPM)
- Clear communication skills in English
- Ability to work in fast-paced environment
- Pass background check and drug screen
- Previous customer service experience preferred but not required