Job Description
Join ConnectSolutions Inc., a leader in customer experience solutions, and launch your career with our weekend call center team in sunny Long Beach, CA! We're seeking passionate individuals who thrive in dynamic environments and want to make a real impact. Enjoy competitive pay, flexible scheduling, and a vibrant workplace culture that values growth and work-life balance. Plus, gain transferable skills while supporting clients across diverse industries. Apply today and become part of our award-winning team!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to resolve complex issues
- Adhere to compliance protocols and data security standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience preferred
- Excellent verbal/written communication skills
- Proficient with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Weekend availability (Sat/Sun) essential
- Must pass background check and drug screening