Job Description
Join our dynamic call center team and become the voice of our brand! We're seeking Weekend Shift Customer Service Representatives in Oakland, CA with upcoming hiring events in Texas. This role offers competitive pay, flexible scheduling, and growth opportunities in a supportive environment. Perfect for students, parents, or anyone seeking weekend work-life balance. Apply today and start your rewarding customer service career!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and service inquiries efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Participate in ongoing training and development
- Adhere to company policies and security protocols
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Strong verbal communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Proficient with CRM software and MS Office
- Flexible availability for weekend shifts (Sat/Sun)
- Positive attitude and problem-solving mindset
- Must pass background check and drug screen