Job Description
Join our award-winning call center team in Oakland! We're hosting an exclusive hiring event for motivated weekend shift representatives. Enjoy competitive pay, flexible scheduling, and comprehensive benefits while delivering exceptional customer experiences. No experience required - we provide full training!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing inquiries and technical support issues
- Document interactions using CRM systems with 100% accuracy
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team leads to improve service quality
- Participate in ongoing product knowledge training
- Maintain HIPAA/GDPR compliance standards
Qualifications
- High school diploma or equivalent required
- Weekend availability (Sat/Sun shifts)
- Strong verbal communication skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to work in a fast-paced environment
- Problem-solving mindset with attention to detail
- Positive attitude and team player mentality