Job Description
Join our award-winning remote call center team and deliver exceptional customer experiences from the comfort of your home! Apex Solutions Group is urgently hiring dedicated Customer Service Representatives in Memphis, TN. We provide industry-leading training, flexible scheduling, and a supportive virtual work environment. No commute required – just your dedication to helping customers succeed. As a key member of our team, you'll handle inbound/outbound calls, resolve inquiries, and contribute to our company's growth. We're seeking motivated individuals ready to launch their careers in customer service with competitive pay and advancement opportunities.
Responsibilities
- Handle 50-80 daily inbound/outbound customer calls with empathy and professionalism
- Resolve billing inquiries, technical issues, and service complaints using CRM tools
- Meet/exceed daily performance metrics (call quality, resolution rates, CSAT)
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex customer escalations
- Participate in ongoing training to enhance product knowledge and service skills
- Identify upsell opportunities and promote value-added services
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience in call center environment
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office
- Exceptional verbal communication and active listening abilities
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible shifts including evenings/weekends
- Professional demeanor and resilience in high-pressure situations
- Must pass criminal background check and drug screening