Job Description
Join Boston's premier customer service team at our exclusive weekend hiring event! We're seeking motivated individuals to deliver exceptional support during high-demand weekend hours. Enjoy competitive pay, comprehensive training, and a vibrant team environment. Perfect for students, night owls, and career changers seeking flexible schedules. Apply today and start your rewarding customer service career!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, billing issues, and technical support requests
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call handling time, quality scores)
- Collaborate with team members to escalate complex issues
- Participate in weekend shift rotations (Sat/Sun)
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience preferred
- Strong verbal communication skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (MS Office, CRM tools)
- Weekend availability mandatory
- Positive attitude and problem-solving mindset