Job Description
Immediate Start Weekend Shift Call Center Positions Available in Raleigh, NC & Georgia!
Join ConnectFirst Solutions, a leading customer experience provider, for high-impact weekend shifts delivering exceptional service to Fortune 500 clients. We're seeking motivated individuals ready to start immediately in our dynamic call center environment. Enjoy competitive pay, comprehensive training, and career advancement opportunities. Perfect for professionals seeking weekend-focused schedules with weekday flexibility.
Why Join Us?
- Immediate start – no waiting periods
- Weekend shift premium pay ($18-$22/hour)
- Comprehensive paid training
- Health benefits & retirement plans
- Clear career progression path
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve customer inquiries regarding products/services using CRM systems
- Meet/exceed performance metrics (call handling time, resolution rates)
- Document interactions accurately in customer relationship management software
- Collaborate with team members to resolve complex customer issues
- Participate in ongoing training to enhance product knowledge
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service/call center experience
- Strong communication skills with clear articulation
- Ability to work independently in a fast-paced environment
- Proficiency with Windows OS and basic computer applications
- Flexible availability for weekend shifts (Sat/Sun)
- Positive attitude with problem-solving mindset
- Background check and drug screen required