Job Description
Join our elite remote support team as a Night Shift Chat Support Specialist! ConnectSphere Solutions is seeking customer-focused professionals to deliver exceptional service via live chat during Pacific Time evening hours. This fully remote role offers competitive pay, comprehensive benefits, and the flexibility to work from anywhere in the US.
Why Join Us?
- Industry-leading compensation ($22-$28/hr) plus performance bonuses
- Full benefits package including health, dental, vision, and 401(k)
- Career advancement opportunities in our growing tech hub
- Stipend for home office equipment and high-speed internet
- 24/7 support from dedicated technical and HR teams
Responsibilities
- Respond to customer inquiries via live chat with 95%+ satisfaction rate
- Resolve technical issues for software and hardware products
- Document all interactions using Zendesk and Salesforce CRM
- Collaborate with Tier 2 engineers for complex escalations
- Maintain average response time under 90 seconds
- Upsell products/services during customer interactions
- Participate in monthly training and certification programs
Qualifications
- 2+ years of customer support experience (chat/email/phone)
- Proficiency in CRM tools (Zendesk/Salesforce)
- Exceptional written communication skills
- Ability to multitask across 5+ concurrent chats
- Reliable home office with noise-cancelling headset
- Flexible availability for Pacific Time night shifts (10 PM-6 AM)
- High school diploma; associate's degree preferred
- Typing speed: 60+ WPM with 98% accuracy