Job Description
Join our award-winning customer service team at PeakConnect Solutions! We're hosting an exclusive hiring event for motivated individuals to fill immediate call center positions in Colorado Springs. No experience necessary – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive team environment. Perfect for career changers or those seeking stability with advancement potential.
What We Offer:
- Competitive hourly wages with performance bonuses
- Comprehensive paid training program
- Health benefits, 401(k) match, and PTO
- Modern, tech-equipped workplace
- Clear career advancement paths
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
- Adhere to company policies and regulatory compliance
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with typing (30+ WPM)
- Customer service mindset with problem-solving aptitude
- Reliable transportation to our Colorado Springs location
- Flexible availability including evenings/weekends
- No call center experience required – training provided!