Job Description
Join Global Connect Solutions' elite weekend team and transform customer experiences! We're seeking dynamic professionals for our San Jose call center with competitive pay and flexible scheduling. Our state-of-the-art facility offers modern amenities and comprehensive training. This weekend-only role provides work-life balance while delivering exceptional service to Fortune 500 clients. Hiring Event: Attend our Georgia-based recruitment fair on October 28th for on-the-spot interviews and priority consideration!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and efficiency
- Resolve technical issues and billing concerns using CRM systems
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Document interactions and maintain accurate case records
- Collaborate with weekend team members for seamless coverage
- Participate in bi-weekly performance coaching sessions
- Adhere to HIPAA and PCI compliance standards
Qualifications
- 1+ years customer service or call center experience
- Proficiency with Zendesk/Salesforce CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in high-volume environments
- Weekend availability (Sat/Sun 8am-6pm)
- High school diploma or equivalent required
- Spanish bilingual candidates strongly preferred
- Must pass background check and drug screen