Job Description
Are you looking for a rewarding career in customer service? Apex Contact Solutions is hiring Weekend Call Center Representatives in Wichita, KS. We offer Paid Training and a supportive environment for growth.
Join our elite team and enjoy the benefits of a local career with the stability of a national company. We are currently looking for individuals who thrive in a fast-paced environment and are available for weekend shifts.
Why Join Us?
- Competitive pay starting at $18/hr.
- Comprehensive Paid Training program.
- Weekend shift flexibility.
- Health, dental, and vision insurance available.
- Employee assistance programs.
Responsibilities
- Answer and resolve customer inquiries via phone and email with a focus on high-quality service.
- Process orders, returns, and account updates accurately and efficiently.
- Escalate complex issues to the appropriate department for timely resolution.
- Maintain a positive and professional demeanor during high-volume call periods.
- Document customer interactions and feedback in the CRM system.
- Collaborate with team leads to improve call center metrics and KPIs.
- Stay updated on product knowledge and policy changes through training sessions.
Qualifications
- High school diploma or GED equivalent required.
- Previous call center or customer service experience is preferred but not required (we provide training).
- Must be available to work weekends (Saturday and Sunday).
- Strong verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to remain calm and professional under pressure.
- Reliable internet connection and home office setup (if remote hybrid) or willingness to work on-site.