Job Description
Join our award-winning customer experience team at Boston Connect Solutions! We're seeking Weekend Call Center Representatives to deliver exceptional service to our clients while enjoying competitive pay and a flexible schedule. As a key member of our support team, you'll be the voice of our brand—handling inquiries, resolving issues, and building lasting customer relationships. We provide comprehensive training, career advancement opportunities, and a dynamic team environment where your contributions are valued.
Why Work With Us?
- Premium weekend shift premiums ($5/hr differential)
- Free downtown parking and public transit subsidy
- Health benefits for part-time employees (20+ hrs/week)
- Quarterly performance bonuses
- Access to professional development courses
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve complex billing and service inquiries using CRM tools
- Document interactions accurately in Salesforce and knowledge base
- Meet/exceed KPIs including CSAT, FCR, and AHT targets
- Collaborate with technical teams to resolve escalated issues
- Participate in weekend team huddles and training sessions
- Maintain strict compliance with data security protocols
Qualifications
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with Salesforce or similar CRM platforms
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and de-escalation abilities
- High school diploma or equivalent (college preferred)
- Weekend availability (Sat/Sun 8am-8pm shifts)
- Typing speed of 40+ WPM with 95% accuracy