Job Description
Join our award-winning customer service team as a Weekend Call Center Representative in Detroit! We're seeking energetic individuals to deliver exceptional support during Saturday and Sunday shifts. Enjoy competitive pay, flexible scheduling, and opportunities for advancement while helping residents across Michigan. No nights or weekdays required – perfect for students, parents, or anyone seeking weekend work-life balance.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service complaints efficiently
- Document interactions in CRM systems while maintaining data accuracy
- Meet/exceed KPIs including call resolution rate and customer satisfaction scores
- Collaborate with support teams to escalate complex cases when needed
- Adhere to strict HIPAA/FERPA compliance protocols
Qualifications
- Minimum 1 year customer service or call center experience
- Strong verbal communication skills with clear articulation
- Ability to navigate multiple software systems simultaneously
- Proven problem-solving abilities with conflict resolution expertise
- High school diploma or equivalent (college preferred)
- Weekend availability mandatory (Sat/Sun 8am-6pm)
- Proficient in Microsoft Office and CRM platforms