Job Description
Join ConnectServe Solutions as a Weekend Call Center Representative and launch your customer service career! We're seeking motivated professionals to deliver exceptional support to our diverse client base during high-demand weekend shifts. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment while gaining valuable experience in one of Jacksonville's fastest-growing industries. Apply today and become part of our award-winning customer experience team!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with team members to escalate complex issues effectively
- Meet/exceed performance metrics including call quality and resolution rates
- Participate in ongoing training to enhance product knowledge and soft skills
- Maintain positive brand representation during all customer interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or call center experience
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities and conflict resolution techniques
- Ability to work flexible weekend schedule (Sat/Sun 8am-8pm)
- Proficiency with Microsoft Office and CRM software
- Typing speed of 35+ WPM with high accuracy
- Valid Florida driver's license (for occasional off-site training)