Job Description
Join our dynamic team as a Weekend Call Center Representative in Detroit, MI! We're seeking motivated individuals to provide exceptional customer service during weekend shifts. Enjoy competitive pay, flexible scheduling, and immediate start opportunities. No experience necessary – we provide comprehensive training. Be part of a supportive environment where your contributions are valued. Apply today and launch your career in customer service!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service efficiency
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent
- Strong verbal communication skills
- Basic computer proficiency (typing 25+ WPM)
- Ability to work weekends (Sat/Sun, 8am-6pm)
- Customer-focused mindset
- Reliable transportation to downtown Detroit
- Pass background check/drug screen