Job Description
Join our award-winning team at CustomerConnect Solutions as a Weekend Call Center Representative in Louisville, KY! We're seeking energetic professionals to deliver exceptional customer service during weekend shifts. Enjoy competitive pay, comprehensive benefits, and a supportive culture. No nights or weekdays required—perfect for work-life balance. Apply today and start your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, billing issues, and technical support
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members for seamless service delivery
- Participate in ongoing product training
- Maintain compliance with company policies and regulations
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years call center or customer service experience
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficient with CRM software and MS Office Suite
- Ability to type 35+ WPM with high accuracy
- Reliable weekend availability (Sat/Sun 8AM-8PM)