Job Description
Join Our Hiring Event for Night Shift Call Center Roles!
Apex Contact Solutions is currently holding a Hiring Event in Phoenix, AZ, seeking motivated individuals to join our growing team as Customer Service Representatives. We offer competitive pay, flexible scheduling, and immediate hiring opportunities for the night shift.
Whether you are looking for a full-time career or a part-time position to fit your lifestyle, we want to hear from you. No prior experience is required; we provide comprehensive training to set you up for success.
Responsibilities
- Answer and resolve incoming customer inquiries via phone, email, and chat.
- Handle customer complaints, issues, and requests with patience and professionalism.
- Process orders, returns, and refunds accurately within company guidelines.
- Update customer records and ensure data accuracy in the CRM system.
- Adhere to call scripts and quality assurance standards.
- Collaborate with team leads to meet daily performance targets.
Qualifications
- High school diploma or GED equivalent.
- Excellent verbal communication and active listening skills.
- Basic computer literacy and typing proficiency.
- Ability to work nights, weekends, and holidays as scheduled.
- Strong problem-solving abilities and a customer-centric attitude.
- Reliable internet connection for remote or hybrid roles.