Job Description
Are you looking for a rewarding career in customer service with the flexibility to work locally in Milwaukee, WI, or remotely?
Horizon Support Services is currently hiring Local Customer Service Representatives to join our growing team. We are seeking dedicated individuals to provide exceptional support to our clients in Pennsylvania and beyond. We offer Daily Pay options, meaning you can access your earnings sooner!
Why Choose Us?
- Daily Pay Option: Get paid the same day you work!
- Immediate Start: No waiting weeks for onboarding. Start helping customers today.
- Flexible Schedule: Balance work with your life.
- Growth Opportunities: Pathways to advancement within the company.
- Modern Environment: Work in a supportive, high-tech call center environment.
We are looking for a proactive problem solver who thrives in a fast-paced setting. If you are ready to jump in and make an impact, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with a focus on speed and accuracy.
- Resolve customer complaints and issues efficiently while maintaining a professional demeanor.
- Provide detailed product and service information to customers in Milwaukee, WI, and Pennsylvania.
- Update customer accounts and records in CRM systems accurately.
- Identify and escalate complex issues to the appropriate department.
- Meet daily and weekly performance metrics for call volume and satisfaction scores.
- Assist with basic account management and billing inquiries.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service, sales, or call center environments is preferred.
- Excellent verbal and written communication skills.
- Strong typing speed (35+ WPM) and computer literacy.
- Ability to work in a fast-paced environment and handle high call volumes.
- Reliable internet connection and home office setup if working remotely.
- Must be available for immediate start.