Job Description
Join Atlanta Connect Solutions for an exclusive hiring event for Weekend Call Center Representatives! We're seeking dynamic individuals to deliver exceptional customer service during weekend shifts in our downtown Atlanta hub. Enjoy competitive pay, flexible scheduling, and career advancement opportunities. Our supportive team environment includes comprehensive training and performance incentives. Apply today to become part of Atlanta's premier customer service provider!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with team members to improve service delivery
- Adhere to all company policies and security protocols
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Strong verbal communication and active listening skills
- Ability to type 40+ WPM with accuracy
- Proficiency with Microsoft Office and CRM software
- Flexible availability for weekend shifts (Sat/Sun 8am-6pm)
- Positive attitude and problem-solving mindset