Job Description
Join our award-winning customer support team as a Weekend Call Center Representative! We're seeking energetic professionals to deliver exceptional service during our peak weekend hours. Enjoy competitive pay, flexible scheduling, and comprehensive training in a modern downtown San Jose facility. This is your opportunity to build a rewarding career while enjoying work-life balance with no evening or overnight shifts.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service processes
- Participate in weekend hiring events and onboarding activities
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong communication skills in English (bilingual Spanish a plus)
- Ability to work independently in a fast-paced environment
- Proficiency with CRM software and Microsoft Office Suite
- Weekend availability (Saturday/Sunday shifts 8am-6pm)
- Positive attitude and problem-solving mindset