Job Description
Join our dynamic team as a Weekend Call Center Representative in Charlotte, NC! We're seeking energetic professionals to deliver exceptional customer service during weekend shifts. Enjoy competitive pay, flexible scheduling, and opportunities for career growth. Participate in our upcoming hiring event to explore roles across multiple states, including California!
What We Offer:
- Competitive hourly pay + performance bonuses
- Comprehensive training program
- Health benefits for full-time equivalents
- Advancement opportunities to leadership roles
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve billing, technical, and service inquiries
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with support teams for complex issues
- Participate in weekend hiring events as needed
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication & problem-solving skills
- Ability to work weekends (Saturday/Sunday shifts)
- Proficient with CRM software and basic tech tools
- Positive attitude under pressure