Job Description
Join our dynamic call center team in Detroit and launch your career with immediate weekend shift openings! ConnectServe Solutions is seeking energetic individuals to provide exceptional customer service while earning competitive pay. This is your chance to gain valuable experience in a supportive environment with flexible scheduling. Perfect for students, second earners, or career changers looking to make an impact. Apply today and start working this weekend!
Responsibilities
- Handle incoming customer inquiries with professionalism and empathy
- Resolve billing and service issues through multiple communication channels
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to maintain service standards
- Adhere to company protocols and compliance requirements
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Strong verbal communication and active listening skills
- Ability to type 30+ words per minute
- Flexible availability for weekend shifts (Sat/Sun)
- Basic computer proficiency with Microsoft Office
- Positive attitude under pressure
- Reliable transportation to downtown Detroit location