Job Description
Welcome to Apex Support Solutions, where we pride ourselves on delivering exceptional customer experiences. We are currently seeking a dedicated Weekend Call Center Representative to join our dynamic team in Atlanta, GA. If you are a proactive problem-solver who thrives in a fast-paced environment, we want to hear from you.
In this role, you will serve as the voice of our brand, assisting clients with inquiries, resolving issues, and ensuring high levels of customer satisfaction. We offer a competitive salary, comprehensive benefits, and a supportive culture that values your contributions.
Why Join Us?
- Competitive hourly pay ($16.00 - $22.00)
- Weekend-only schedule (Saturday & Sunday)
- Health, dental, and vision insurance
- Paid training and career advancement opportunities
Responsibilities
- Handle a high volume of inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries, complaints, and technical issues efficiently.
- Accurately document all customer interactions and transactions in our CRM database.
- Identify and escalate complex issues to appropriate departments.
- Cross-sell and upsell products or services to meet sales targets.
- Maintain a positive and professional demeanor while representing the company brand.
- Collaborate with team leads to achieve daily and weekly performance metrics.
Qualifications
- High school diploma or equivalent required.
- Previous experience in a call center or customer service environment is preferred but not required.
- Must be available to work weekends (Saturday and Sunday).
- Excellent verbal communication and active listening skills.
- Strong computer literacy and typing speed (35+ WPM).
- Ability to handle stressful situations with patience and composure.