Job Description
Join our elite customer service team at Customer Connect Solutions! We're hosting a dedicated hiring event for Weekend Call Center Representatives in Jacksonville, FL. Enjoy competitive pay, comprehensive training, and a supportive environment while serving diverse clients. Perfect candidates will thrive in fast-paced settings and value teamwork. Event Details: October 15, 2023 | 10 AM - 4 PM | 451 Riverfront Plaza, Jacksonville, FL. Bring your resume and enthusiasm!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and complaints efficiently
- Document interactions accurately in CRM systems
- Meet/exceed weekly performance metrics (quality/speed)
- Collaborate with team members to improve service delivery
- Adhere to company protocols and compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Exceptional verbal communication skills
- Ability to work flexible weekend shifts (Sat/Sun)
- Basic computer proficiency with CRM software
- Strong problem-solving and multitasking abilities
- Positive attitude and resilience under pressure