Job Description
Are you looking for a rewarding career with flexible weekend hours?
Apex Customer Solutions is currently hosting a Hiring Event for dedicated Customer Service Representatives in Portland, OR. We are looking for enthusiastic individuals to join our dynamic team and provide exceptional support to our clients.
Whether you are an experienced call center veteran or a motivated new graduate, we want to hear from you. Join us for a day of interviews and on-the-spot offers!
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve customer issues and complaints efficiently while adhering to company scripts and guidelines.
- Document accurate customer information and interaction details in our CRM systems.
- Identify and escalate complex issues to senior management or technical support as needed.
- Maintain a high level of knowledge regarding products and services to provide accurate answers.
- Uphold company brand standards and contribute to a positive team environment.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service or call center experience is a plus but not required.
- Must be available to work weekends (Saturday and Sunday) on a consistent schedule.
- Strong verbal communication and active listening skills.
- Proficiency with computers and basic software applications.
- Ability to work in a fast-paced, high-volume environment.