Job Description
Join the team at Apex Connect Staffing for our exclusive Hiring Event focused on weekend positions in Jacksonville, FL. We are looking for energetic and empathetic individuals to join our customer support division. This is a fantastic opportunity to secure a stable job with immediate availability, competitive hourly pay, and comprehensive benefits.
Why Apply?
- Weekend-Only Shifts: Enjoy your weekdays free with our flexible weekend schedule.
- Immediate Start: On-the-spot interviews and hiring decisions on the event day.
- Competitive Pay: Earn between $15.00 and $20.00 per hour based on experience.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries professionally.
- Resolve customer complaints and technical issues with patience and empathy.
- Accurately document all customer interactions and transactions into the CRM system.
- Provide accurate product information and process service requests efficiently.
- Maintain a high level of customer satisfaction and meet daily KPI targets.
- Collaborate with the support team to improve overall service delivery.
Qualifications
- High school diploma or GED is required.
- Previous call center or customer service experience is highly preferred.
- Must be available to work weekends (Friday, Saturday, Sunday).
- Strong verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to work in a fast-paced, high-pressure environment.