Job Description
Join our dynamic team at Customer Connect Solutions during our exclusive weekend hiring event! We're seeking enthusiastic Weekend Call Center Representatives to deliver exceptional customer service while enjoying competitive pay and flexible scheduling. This is your opportunity to launch a rewarding career in Jacksonville's thriving customer service industry with full benefits and growth potential.
As a weekend shift specialist, you'll be the voice of our brand, resolving inquiries with professionalism and efficiency. Our supportive environment offers comprehensive training, performance bonuses, and a team-focused culture that values your work-life balance.
Responsibilities
- Handle inbound/outbound customer calls with empathy and accuracy
- Resolve billing, technical, and account inquiries using CRM systems
- Document interactions and update customer profiles in real-time
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with support teams to escalate complex issues
- Participate in weekend training sessions and team meetings
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Strong typing skills (35+ WPM) and PC proficiency
- Excellent verbal communication and active listening skills
- Ability to work independently during weekend shifts
- Flexibility to adapt to changing procedures and priorities
- Background check and drug screen required