Job Description
Join our dynamic team at Customer Connect Solutions for an exciting opportunity in the call center industry! We're hosting a dedicated hiring event for weekend shift positions in Atlanta, GA. If you're passionate about customer service and seeking flexible work hours, this is your chance to excel in a supportive environment with competitive compensation.
Why Join Us?
- Weekend-only schedule (Sat-Sun)
- Comprehensive paid training
- Health benefits and 401(k) matching
- Clear advancement pathways
- Modern downtown Atlanta workspace
Responsibilities
- Handle high-volume inbound/outbound customer calls
- Resolve billing, technical, and account inquiries
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed KPIs: AHT, CSAT, and FCR targets
- Collaborate with cross-functional teams on escalations
- Adhere to compliance protocols (HIPAA/FERPA)
- Participate in quarterly performance reviews
Qualifications
- 1+ years call center or customer service experience
- Exceptional verbal/written communication skills
- Proficiency in CRM software (Salesforce/Zendesk)
- Ability to type 40+ WPM
- Flexible availability for weekend shifts (6 AM - 10 PM)
- High school diploma or equivalent
- Problem-solving mindset with empathy