Job Description
Are you looking for a rewarding career with flexible weekend hours? Apex Customer Solutions is hosting a special Hiring Event for Call Center Representatives. While we have a strong presence in Wichita, KS, we are also expanding opportunities to Florida. Join our dynamic team and make a real impact in customer satisfaction.
Our weekend shifts provide the perfect work-life balance, allowing you to enjoy your weekdays while earning a competitive income. We are looking for passionate professionals who excel in communication and problem-solving to join our national support team.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a focus on resolution and empathy.
- Utilize CRM software to document customer interactions and update account information accurately.
- Assist customers with inquiries regarding products, services, billing, and technical support.
- Resolve complex issues by escalating to supervisors or subject matter experts when necessary.
- Adhere to all call center quality assurance standards and compliance regulations.
- Maintain a professional demeanor and positive attitude during high-pressure situations.
Qualifications
- High School Diploma or GED required.
- Previous experience in a call center or customer service role is preferred but not mandatory.
- Basic computer literacy and typing speed of 35+ WPM.
- Ability to work flexible weekend shifts (Saturday and Sunday).
- Strong verbal and written communication skills.
- Reliable internet connection and a quiet workspace are required for remote/hybrid options.