Job Description
Join Houston Connect Solutions and kickstart your career with immediate weekend opportunities! We're seeking dynamic Customer Service Representatives to join our award-winning call center team. Enjoy competitive pay, flexible weekend schedules, and comprehensive training. Be part of a supportive environment where your growth matters—apply today and start earning tomorrow!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service disruptions efficiently
- Document interactions accurately using CRM systems while maintaining data integrity
- Meet/exceed performance metrics including call quality, resolution rates, and CSAT scores
- Collaborate with support teams to escalate complex issues for seamless resolution
- Adhere strictly to compliance protocols and confidentiality guidelines
- Participate in ongoing product knowledge workshops to enhance service excellence
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Type 35+ WPM with strong data entry accuracy
- Ability to thrive in fast-paced, high-stress environments
- Reliable weekend availability (Sat/Sun shifts, 8am-8pm)
- Must pass background check and pre-employment assessment