Job Description
Join a Premier Hiring Event in Las Vegas!
Are you searching for a stable career with a flexible schedule? Prime Contact Solutions is currently hosting a major hiring event in Las Vegas, NV, specifically for our high-volume weekend support team. We are looking for energetic, driven individuals who want to make a difference in customer satisfaction while enjoying competitive pay and excellent benefits.
As a Weekend Call Center Representative, you will handle inbound and outbound communications, ensuring our clients receive world-class service. Whether you are an experienced professional or entering the workforce, our comprehensive training program will get you up to speed quickly. Don't miss this opportunity to secure a position in a booming industry.
Responsibilities
- Manage a high volume of inbound and outbound calls with a professional and empathetic tone.
- Resolve complex customer inquiries, complaints, and technical issues efficiently and accurately.
- Provide detailed product information and assist with account management.
- Document all customer interactions and feedback accurately into the CRM system.
- Collaborate with team leads to meet daily KPIs, call quality, and handle time metrics.
- Identify opportunities to upsell products or services to meet sales targets.
- Maintain a positive and supportive environment for both customers and team members.
Qualifications
- High School Diploma or GED is required.
- Previous call center or customer service experience is a plus but not mandatory.
- Excellent verbal communication skills and active listening abilities.
- Basic computer proficiency and ability to navigate multiple software applications.
- Must be available to work weekends (Friday, Saturday, Sunday).
- Must pass a background check and drug screening.
- Must be authorized to work in the United States.