Job Description
Are you seeking a rewarding career in customer service? Apex Customer Solutions is looking for dedicated individuals to join our Weekend Shift team in Miami, FL.
We provide a comprehensive Paid Training program to ensure you have the skills and confidence to succeed. If you are an excellent communicator looking for a great work-life balance with weekend hours, we want to meet you.
Why Apply?
- Paid Training: No prior experience required; we train you.
- Competitive Pay: Earn between $15.00 - $18.00 per hour.
- Weekend Flexibility: Enjoy your weekdays free.
- Modern Environment: Work with top-tier technology and supportive management.
Responsibilities
- Manage a high volume of inbound and outbound calls with a professional and empathetic tone.
- Resolve customer inquiries, account issues, and product questions efficiently.
- Enter accurate customer data into our CRM database after every interaction.
- Identify and communicate sales opportunities to meet team targets.
- Adhere to all company policies, procedures, and quality standards.
- Collaborate with team leads to continuously improve service delivery.
Qualifications
- High school diploma or equivalent required.
- Previous call center experience is a plus but not mandatory (training provided).
- Excellent verbal and written communication skills.
- Ability to type 35+ words per minute.
- Must be available to work weekends (Saturday and Sunday).
- Reliable internet connection and computer equipment.