Job Description
Join our award-winning call center team in Milwaukee and transform lives through exceptional customer service! We're seeking passionate Weekend Shift Representatives to deliver world-class support while enjoying competitive pay, flexible scheduling, and immediate start opportunities. At ConnectCare Solutions, we invest in your growth with comprehensive training and career advancement paths. Experience the perfect blend of work-life balance with weekend shifts (Sat-Sun 6AM-2PM) and no evenings required. Apply today to become part of Milwaukee's premier customer service hub!
Responsibilities
- Deliver exceptional customer support via inbound/outbound calls for Fortune 500 clients
- Resolve complex inquiries using CRM systems while maintaining 95%+ accuracy
- Exceed performance metrics including CSAT scores and resolution rates
- Collaborate with cross-functional teams to process orders and troubleshoot issues
- Document interactions in Salesforce while maintaining HIPAA/GDPR compliance
- Participate in weekly coaching sessions to refine communication techniques
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in high-volume call center
- Proficiency with CRM platforms (Salesforce preferred) and Microsoft Office
- Exceptional verbal/written communication and active listening skills
- Ability to type 40+ WPM with 98% accuracy
- Available for consistent weekend shifts (Sat/Sun 6AM-2PM)
- Background check and drug screen clearance required