Job Description
Join our dynamic call center team at Hiring Event for weekend shifts in Oklahoma City! We're seeking enthusiastic professionals to deliver exceptional customer service while enjoying a flexible schedule. Our state-of-the-art facility offers competitive pay, comprehensive training, and a supportive team environment. Perfect for students, parents, or anyone seeking weekend work-life balance. Apply today and start your rewarding career in customer service!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to escalate complex issues efficiently
- Adhere to all company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities with a customer-first mindset
- Ability to type 30+ WPM with accurate data entry skills
- Weekend availability (Saturday/Sunday shifts)
- Proficient in Microsoft Office Suite and CRM software