Job Description
Join our award-winning customer service team in Oklahoma City! We're seeking motivated Weekend Call Center Representatives with paid training to deliver exceptional support. Enjoy competitive pay, flexible weekend schedules (Sat/Sun), and career advancement opportunities. No experience required—comprehensive training provided. Be part of a supportive culture where your growth matters!
Responsibilities
- Handle inbound/outbound customer inquiries via phone and digital channels
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call handling, quality scores)
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Weekend availability (Saturday/Sunday shifts)
- Customer-focused mindset with problem-solving aptitude
- Basic computer proficiency (Windows, email, internet)
- Reliable transportation to our Oklahoma City location