Job Description
Join our award-winning customer service team in Louisville! We're seeking motivated Weekend Call Center Representatives to deliver exceptional experiences. Enjoy competitive pay, comprehensive paid training, and a supportive environment. No experience required – we'll teach you everything you need to succeed. Apply today and start your career in a growing industry!
Responsibilities
- Handle inbound/outbound customer inquiries via phone and digital channels
- Resolve billing, technical, and service issues with empathy and efficiency
- Meet/exceed quality and productivity metrics while maintaining professionalism
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service delivery
- Adapt to new technologies and processes during training
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to work flexible weekends (Saturday/Sunday)
- Basic computer proficiency with typing accuracy
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation and punctuality
- Willingness to complete paid training program