Job Description
Are you looking for a stable career with flexible weekend hours? Apex Support Solutions is expanding our team and seeking motivated individuals to join our Weekend Shift operations. Whether you reside in Dallas, TX or North Carolina, we offer a fantastic opportunity with a comprehensive paid training program to get you started.
As a vital part of our customer service team, you will play a key role in building lasting relationships and resolving inquiries with a smile. We pride ourselves on our high standards of service and our commitment to employee development.
Benefits of Joining Our Team:
- Competitive Pay: Earn between $18.00 and $25.00 per hour.
- Paid Training: No prior experience required—learn everything you need to know on the clock.
- Flexible Schedule: Focus on your weekends while maintaining a work-life balance.
- Professional Growth: Clear pathways for advancement within the company.
Responsibilities
- Handle a high volume of inbound and outbound customer calls regarding products and services.
- Assist customers with account inquiries, billing questions, and technical troubleshooting.
- Document all interactions accurately and concisely in our CRM database.
- Resolve customer complaints and escalations with patience and empathy to ensure retention.
- Stay up-to-date on product knowledge to provide accurate information to callers.
- Collaborate with the support team to identify trends and improve service quality.
Qualifications
- High school diploma or GED equivalent required.
- Strong verbal communication skills with a professional phone manner.
- Ability to work weekends (Saturday and Sunday) as scheduled.
- Reliable home internet connection and a quiet workspace.
- Basic computer literacy and typing proficiency (35+ WPM).
- Ability to remain calm and professional in high-pressure situations.