Job Description
Join our dynamic call center team in Raleigh and deliver exceptional customer service during weekend shifts! We're hiring motivated individuals to handle inbound/outbound calls for top clients. Enjoy competitive pay, flexible scheduling, and a supportive environment where your growth is prioritized. No prior experience required – comprehensive training provided.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed quality and performance metrics
- Collaborate with team members to improve service delivery
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (Windows, CRM software)
- Weekend availability (Sat/Sun shifts)
- Positive attitude and customer-first mindset