Job Description
Are you looking for a rewarding career with flexible weekend hours?
Join the Apex Customer Solutions team as a Weekend Call Center Representative. We are currently hosting a hiring event in Sacramento and are looking for motivated individuals to join our dynamic support team. You will play a crucial role in ensuring our clients receive top-tier service during peak weekend periods.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Weekend-Only Schedule: Enjoy your weekdays off! We offer a 4-on/3-off or 5-on/2-off weekend rotation.
- Growth Opportunities: Clear paths for advancement into Team Lead or Management roles.
We are committed to excellence and are looking for candidates who are professional, empathetic, and ready to make an impact.
Responsibilities
- Answer inbound and outbound calls from customers regarding products, services, and account inquiries.
- Resolve customer complaints and issues efficiently while maintaining a high level of customer satisfaction.
- Enter and update customer information accurately into the CRM database.
- Follow standard operating procedures (SOPs) to ensure compliance and quality standards.
- Escalate complex issues to senior support staff when necessary.
- Participate in weekly training sessions to stay updated on product knowledge.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service or call center environments is preferred but not mandatory.
- Strong verbal communication and active listening skills.
- Ability to work weekends (Saturday and Sunday) and holidays as required.
- Basic computer proficiency and typing speed of 35+ WPM.
- Must be available for a brief onboarding and training period.