Job Description
Are you looking for a rewarding career in customer service? Apex Support Solutions is currently hiring Call Center Representatives for our Weekend Shift in Virginia Beach, VA and surrounding areas. We are proud to offer paid training, a competitive hourly rate, and a supportive team environment.
In this role, you will be the first point of contact for our valued customers, handling inquiries with patience and professionalism. If you are eager to start a stable job with growth opportunities and great benefits, apply today.
Responsibilities
- Handle a high volume of inbound and outbound calls with professionalism and empathy.
- Resolve customer issues, complaints, and technical questions efficiently.
- Provide accurate information regarding products, services, and billing.
- Document all customer interactions and updates in the CRM system accurately.
- Collaborate with team leads to identify process improvements and meet KPIs.
- Assist customers with account setup and maintenance during weekend hours.
Qualifications
- High school diploma or GED required.
- Previous experience in a call center or customer service role is a plus.
- Must be available to work weekends (Saturday and Sunday).
- Strong active listening and verbal communication skills.
- Ability to work in a fast-paced environment and handle high-pressure situations.
- Basic computer proficiency and typing skills.