Job Description
Join Peak Support Solutions as a Weekend Call Center Specialist and become the voice of excellence for our clients! We're seeking passionate individuals to deliver exceptional customer service during weekend shifts in our vibrant Charlotte hub. Enjoy competitive pay, comprehensive training, and a supportive team environment while building your career in one of America's fastest-growing cities. Perfect for students, parents, or professionals seeking weekend flexibility!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM tools and knowledge bases
- Document interactions accurately in real-time systems
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with team members to address complex issues
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience
- Exceptional verbal communication skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexibility to work Saturdays and Sundays
- Basic computer proficiency with 40+ WPM typing