Job Description
Join ConnectCare Solutions as a Weekend Call Center Specialist and become the voice of our premium healthcare clients! We're hosting an exclusive hiring event for motivated individuals seeking weekend shifts in Minneapolis. Enjoy competitive pay, comprehensive training, and a supportive environment where your customer service skills shine. Perfect for students, parents, or anyone seeking flexible weekend hours with growth potential.
Responsibilities
- Handle inbound/outbound calls for healthcare clients with empathy and professionalism
- Resolve patient inquiries, appointment scheduling, and insurance verification
- Maintain accurate documentation in CRM systems while meeting performance metrics
- Collaborate with cross-functional teams to ensure seamless patient experiences
- Adhere to HIPAA compliance and data security protocols
- Participate in ongoing training to enhance product knowledge
Qualifications
- 1+ years of call center or customer service experience preferred
- Exceptional communication skills with clear articulation
- Ability to multitask in fast-paced environments
- Basic computer proficiency with CRM systems
- Weekend availability (Saturday/Sunday shifts)
- High school diploma or equivalent
- Background check and drug screen required