Job Description
Join our award-winning customer service team at Coastal Solutions Group! We're seeking Weekend Call Center Specialists in Virginia Beach to deliver exceptional support to our clients. This full-time position offers competitive pay, immediate start, and a supportive team environment. Enjoy weekend-only schedules with weekdays off while building your career in customer service.
Why Choose Us? Comprehensive training, performance bonuses, health benefits, and opportunities for advancement. We value work-life balance and recognize our weekend heroes with premium pay rates.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding billing, technical support, and account management
- Document interactions accurately in CRM systems while maintaining data integrity
- Meet/exceed performance metrics including average handling time and customer satisfaction scores
- Collaborate with team members to escalate complex issues effectively
- Participate in ongoing training to enhance product knowledge and communication skills
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service/call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently in a fast-paced weekend environment
- Strong problem-solving abilities with a customer-first mindset
- Flexible availability to work Saturdays and Sundays (6 AM - 10 PM shifts)