Job Description
Join our dynamic team as a Weekend Call Center Specialist in Jacksonville, FL! We're hosting a hiring event for motivated professionals seeking flexible schedules with competitive compensation. This role offers the opportunity to deliver exceptional customer service while supporting our clients across Florida and Texas. Enjoy a supportive environment with growth potential and comprehensive training.
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data quality
- Meet/exceed performance metrics including call handling time and CSAT scores
- Collaborate with team members to address complex customer issues
- Adhere to compliance protocols and security guidelines
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexibility to work weekends (Saturday/Sunday) and holidays
- Positive attitude with resilience under pressure