Job Description
Join DailyPay Solutions and revolutionize your income with same-day pay as a Customer Service Representative! We're hosting an exclusive hiring event in Detroit for motivated individuals ready to deliver exceptional customer experiences. No more waiting for payday – get paid daily for your hard work while supporting our clients with professionalism and empathy. This is your chance to build a rewarding career with a company that values your time and dedication.
Why DailyPay Solutions?
- Immediate access to your earnings – no more weekly or bi-weekly waits
- Comprehensive training and career growth opportunities
- Health benefits, 401(k) matching, and paid time off
- Modern, supportive work environment in downtown Detroit
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve billing, technical, and account-related issues using proprietary CRM systems
- Document interactions accurately in our customer database for compliance and quality assurance
- Meet/exceed performance metrics including CSAT scores and average handle time
- Collaborate with cross-functional teams to improve service delivery processes
- Participate in continuous training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or support environment
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office Suite
- Exceptional communication skills with clear articulation and active listening abilities
- Ability to navigate multiple systems simultaneously while maintaining composure
- Strong problem-solving skills and emotional intelligence for conflict resolution
- Flexibility to work rotating shifts including evenings/weekends as needed