Job Description
Join our award-winning customer service team in Columbus, OH and become the voice of our brand! We're seeking passionate individuals to deliver exceptional support to local customers. This part-time role offers immediate start, flexible scheduling, and the opportunity to grow your career in a dynamic environment. Enjoy competitive pay, comprehensive training, and a supportive team culture that values your contributions.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for call quality and resolution times
- Proactively identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to work evenings/weekends (flexible shifts)
- Problem-solving mindset with attention to detail
- Reliable transportation to Columbus office