Job Description
Join our award-winning customer service team at Customer Connect Solutions! We're seeking passionate Weekend Call Center Specialists to deliver exceptional experiences for our clients. Enjoy competitive pay, flexible weekend scheduling (Sat-Sun), and comprehensive training in a modern, collaborative environment. Our Oklahoma City office offers state-of-the-art facilities and opportunities for career advancement.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, resolution)
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and security standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Weekend availability (Saturday/Sunday) is mandatory
- Pass background and drug screening